Terms & Conditions

Welcome to Foodco Sg (FCSG)!

By accessing, browsing or using this site, you acknowledge that you have read, understood and agreed to be bound by these terms of use.

Your Purchase

All goods purchased on foodcosg.com are meant for personal use and not resale. All products are never opened or tampered with while in the possession of FCSG. All products are stored at recommended temperatures and are never past their expiration date. All products come with English ingredient labels with FCSG contact information.

FCSG reserves the right to refuse or cancel transactions at our own discretion.

Personal Data

FCSG does not have access to your credit card details. All payments are made through secure platforms – Paynow, Grabpay or Bank transfers. FCSG only retains email address, mobile and postal address and will not be shared with anyone.

The email addresses are used for communication solely between FCSG and its customers. The postal addresses are used for shipping information. Mobile numbers are used to reach out to customers for order and delivery related updates.

Product Safety

If you have allergies to certain food products, it is very important that you contact us before you purchase the products. We will assist to check the ingredients with our makers in Japan. In the rare occasion of a product recall, all customers will be notified immediately via email and a refund will be processed. If any of the products received are not sealed properly or past the expiration date, please do not consume and contact us immediately.

Limitation of Liability

FCSG and its staff are not liable to you for any direct or indirect damages occurred from the products sent to you. Please order at your own discretion as all products will be labelled with English ingredients. If you have a food allergy or any concerns, you must contact us first before ordering.

Package Designs

FCSG usually displays the most current version of a product packaging unless stated otherwise.

However, it is common for Japanese makers to change the packaging (graphics or pack size) resulting the actual product to be different than pictured in our website. These changes happen due to promotions or seasonal events.

Customs, Dutires and Taxes

All price reflected on foodcosg.com is inclusive of all necessary government taxes with no hidden costs apart from the delivery fee at the end of your checkout page.

Copyrights

All photos, illustrations, web designs and copy (text) are property of their respective owners. Visitors may not use any of these aspects in part or whole without the written consent of FCSG. Other trademarks and copyrights are property of their respective owners.